Terms of Use
Last updated: 2025.05.03.
For clarity, the following terms are defined for this agreement:
Seller refers to Csaba Endre Berky e.v. (registration number 58025538, address 1111 Budapest, Bartók Béla street 54), further used as "Uncovered"
Website refers to https://uncovered.hu.
Contact Email is hello@uncovered.hu.
Platform describes https://game.uncovered.hu, where digital tours and guides can be accessed after purchase.
Privacy Policy URL is https://uncovered.hu/privacy.
Court of Jurisdiction refers to Budai Központi Kerületi Bíróság.
Governing Law means the laws of Hungary and the European Union.
Welcome to Uncovered. This document explains the terms and conditions that apply when you use our Website, make a purchase from us, or access our digital tours and guides. Please read these terms carefully. By making a purchase or using our services, you agree to be bound by this contract. If you do not agree to any part of these terms, you should not use our Website, Platform, or Products.
Uncovered offers self-guided digital tours and extra digital guides designed for individuals exploring Budapest. Our goal is to make your experience engaging, easy, and informative. These terms describe what you can expect from us and outline your responsibilities as a user.
Uncovered, operating as the Seller, provides curated digital experiences for individuals who wish to discover Budapest at their own pace. Our Website is the primary point of contact, information, and purchasing. Our support team is available at the Contact Email to assist with all questions, problems, or feedback.
Access to tours and guides is provided through the Platform. After completing your purchase, you will receive an access code by email, which you can use to reach your bought content.
As a customer, you may purchase different types of digital products on our Website. These products may include one or more self-guided digital tours and/or downloadable PDF guides. Each product or package is described in detail before you complete your purchase so you know exactly what you are buying.
Please note that our products are intended exclusively for individual use by private persons and are not available to companies or organizations. Once your order is completed, you will receive a unique access code for every digital tour you have bought, as well as downloadable links for any additional materials, if those are part of your purchase. All codes and download links are sent to the email address you enter at the time of checkout. We ask that you carefully check you have entered your email address correctly, as we cannot be responsible if an incorrect address leads to delivery issues.
When you browse our offerings, you can select your desired product or package. Before any payment is made, you will see a confirmation page summarizing your choices, the total price, and our terms including the Privacy Policy. In order to complete your order, you must confirm your acceptance of these terms.
Payment is made securely through a third-party payment processor, using a credit or debit card. From time to time, we may introduce new payment methods without prior notice. Upon completing payment, you will see an on-screen message confirming whether your purchase was successful. If the payment fails, you will have the option to try again or you can reach out to our support team at the Contact Email.
In the case of a successful purchase, your unique codes and any download links will be sent directly to your provided email address. If you do not receive your order within a reasonable timeframe, please get in touch so we can resolve the issue.
All prices for our products are stated clearly on the Website in Hungarian Forint (HUF) and currently include 0% VAT. At every step before finalizing your purchase, you will see the price you will be charged. Only private individuals are allowed to make purchases.
Should a refund be necessary, such as in cases where you cancel your purchase or there is a valid issue with the product, we will process the refund through the same payment method used for the original purchase.
You are entitled to a full refund if you request it within 14 days of payment and you have not yet used your access code or downloaded any attached files. Beyond 14 days, or in cases where content has been accessed, refunds are not automatically guaranteed; however, we handle each request on a case-by-case basis. Simply send your refund request to our Contact Email and we will assess your situation, aiming to be as fair as possible.
If you encounter any technical issues, such as not receiving your codes or download links due to an email issue, our team will do everything possible to correct the problem. In the rare event we cannot resolve your issue, we will issue a refund.
Every digital tour, guide, code, and downloadable file we provide is intended only for your own personal use. When you receive an access code or download link, you must keep it confidential and not share it with anyone else. The purchase does not give you any right to copy, distribute, or make our products publicly available. Any such sharing or publication is a direct violation of these Terms.
You are expected to act responsibly and in accordance with all applicable laws while using our products or following any recommendations given on our tours or guides. If you let someone else use your access code or download link, you break your agreement with us and your right to use our products may be revoked without further notice or refund.
All content provided, including tours, guides, text, media, visuals, and digital assets, belong to Uncovered. Some content may have been generated with the help of AI tools or sourced from public domain material, but the final product remains our exclusive property.
By buying our product, you receive a personal license to use it for your own, non-commercial purposes. Any form of redistribution, reproduction, or public display is strictly prohibited unless you have received explicit written permission from us.
We do our best to ensure your experience is safe and enjoyable. However, we cannot be held responsible for any personal accidents, injuries, or incidents that occur while you are using our tours or following our recommendations. You are solely responsible for your own safety, choices, and conduct during your use of the products.
We cannot guarantee that every destination, shop, or venue mentioned will always be open or accessible. There may be changes to directions, road access, or local opening times that are outside our control. The same applies to any external businesses, restaurants, or services you may encounter or choose to visit — their operations are their own and we have no affiliation with them.
Our products and digital services are provided "as is," without any express or implied warranty. By using our services, you agree that you will follow Hungarian law and any other laws that may apply during your usage of our products.
We are committed to protecting your data. We strictly follow our Privacy Policy, which you can always find at the Privacy Policy URL. In order to fulfill your purchase, we collect only the necessary personal information such as your name and email address, which we keep safe and secure.
For more details on data use, security, and your rights, please refer to our Privacy Policy or reach out to us via the Contact Email if you have any questions.
Should you have a complaint, concern, or dispute about our products or services, we ask that you contact us first through our Contact Email so we can work together in good faith to resolve the issue amicably.
If we are unable to resolve your concern informally, you agree that any legal disputes will be brought before the Court of Jurisdiction as defined above. These Terms are governed exclusively by the Governing Law.
From time to time, we may need to update or amend these Terms to reflect changes in our business, products, or to comply with legal requirements. We will post any updates to these Terms on our Website and they become effective when posted. By continuing to use our Website, Platform, or Products after an update, you agree to the new Terms.
If you have any questions or require clarification about these Terms of Use, please don't hesitate to contact us at hello@uncovered.hu. We are here to help and want your experience with Uncovered to be positive and straightforward.
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